Refund Policy

At HYIP IHook Web Solutions, our mission is to deliver you high quality HYIP Software Solution & Professional Development Service.

This Refund Policy describes when your refund request may be taken into consideration. Please read through the software features, project scope and service details that are mentioned here for better understanding of what you’re getting with us, before you proceed further to make a purchase.

1. Eligibility for Refunds

Requests for refunds are considered if one of the following situations occurs:

• The purchased service has not been provided according to the agreement.
• There is a significant problem with technology that cannot be fixed by our support team within a reasonable timeframe.
• There was a duplicate or incorrect payment.
• Company’s inability to deliver an agreed software / service.

Every request is processed separately. Please submit your request within the relevant period for refunds based on the original purchase date.

2. Software License & Service Payments

These fees and payment for services are typically non-refundable after delivery of the software or upon providing access (for example).

If you purchased with a subscription or other recurring service that will continue after cancellation, you need to ensure that you cancel this prior to the next billing date to prevent further charges.

3. Custom Development & Setup Fees

• Custom Development Charges: Custom development, software customization, installation & configuration and third party integrations would need dedicated time & technical resources to be executed successfully. Henceforth all charges of custom developments would not be refundable.
• Installments and Setup Fees: Installation and setups fee won’t be refundable as soon as you successfully complete our services.
• Advance Payments: Advance payment amount for your custom project will get adjusted according to your agreed milestones on the project.
• Project Scope: Project scope will be discussed with you and confirmed before starting up our development process. To make sure there are no misunderstandings between us.

4. Non-Refundable Situations

We don’t give refunds if our clients face these issues:

• Change of Mind After Purchase
• Failure To Use Our Software
• Lack Of Technical Knowledge Or Experience
• Delays In Providing Required Information/Approvals From The Client Side
• Requests Made Post-Delivery/Installation Of The Software
• Issues Due To Unauthorised Modifications Done By You/The Third Parties On Our Product
• Violation Of Terms & Conditions

Before buying anything, we suggest you go through all the details mentioned about the product on this site and also discuss your queries/requirements with us before purchasing.

5. Refund Request Process

If you want to request a refund, you need to write to us and tell about that, providing:

• Order or Invoice Number
• Payment Reference
• Registered Email Address
• Reason for the refund request

Our team reviews all refunds requests within a reasonable timeframe. If your refund is approved, the amount of money you get back depends on how you originally paid.

How long it takes for the money to go back into your account can depend on the service (payment provider or financial institution) you used for the initial transaction.